Due to the custom, handcrafted nature and strict hygiene standards of synthetic hair products, all sales of custom, made-to-order, and ready-to-ship sets are final. We do not accept returns or exchanges based on customer preference, change of mind, or minor color variances.
Damaged, Defective, or Wrong Items: We are committed to quality. We offer replacements or refunds only if the item arrives physically damaged during transit or contains a major manufacturing error (such as an entirely incorrect length or completely wrong design).
To report a genuine defect or damage, you must contact us at info@themoonlightdreads.com within 14 days of delivery. Please provide:
• Your order number.
• Clear, unedited photos of the shipping packaging.
• Clear photos of the unused, unworn product in its original condition.
Color Disclaimers: Please note that all products are 100% handmade and unique. Slight variations in color blends may naturally occur. Furthermore, actual colors may vary slightly due to individual monitor settings, screen calibrations, and digital lighting conditions. These minor differences are a normal characteristic of handcrafted items, do not constitute a defect or a "wrong item" delivery, and are not eligible for a return or refund.