No returns or exchanges
Due to the custom, handcrafted nature and strict hygiene standards of synthetic hair products, all sales of custom, made-to-order, and ready-to-ship sets are final. We do not accept returns or exchanges based on customer preference, change of mind, or minor color variances.
Damaged, Defective, or Wrong Items: We only offer replacements or refunds if the item arrives physically damaged during transit or contains a major manufacturing defect (e.g., incorrect length or wrong design entirely).
Color Disclaimers: Please note that all products are handmade and unique. Slight variations in color blends may occur. Furthermore, actual colors may vary slightly due to individual monitor settings, screen calibrations, and lighting condition variations. These minor differences do not constitute a defect or a "wrong item" delivery, and are not eligible for a refund.